This past Friday, September 3rd, I had the opportunity to hear Tony Hsieh, CEO of Zappo’s, speak at EO Chicago’s Learning Event. Tony has been traveling the country on a tour bus with a dozen Zappo’s acolytes in support of his first book Delivering Happiness: A Path to Profits, Passion, and Purpose.
This is one smart dude. What most impressed me is that he appears to walk the talk. Zappo’s recruits employees not only for competence and skills but equally for fit with culture and personality. He said that either upfront or after a person’s on board, if their skills were superior but personality was difficult, they’d be given the boot. And this is the same company that has famously had a $2,000 cash offer for trainees to leave following their training.
Now if they would just add a tour of the bus, that would’ve been even better.